SCE Offers Bill Help to Customers Impacted by COVID-19 The utility also announced that it would be postponing noncritical planned power outages but will continue critical emergency work that impacts public safety.
To support customers and families staying home from work and school during the current COVID-19 - Opens in new window emergency, Southern California Edison will be postponing all noncritical planned power outages while continuing with emergency outage work for public safety and wildfire mitigation.
SCE is working to ensure customers receive timely notifications for any planned work that is continuing and is also taking measures to shorten the impact of these critical planned outages where possible.
Any decision to proceed with an outage at this time is not taken lightly and all outages are being evaluated based on critical needs. The safety of SCE’s customers, its employees and the public remain the top priority.
SCE is also helping customers with their bills by suspending service disconnections for nonpayment and waiving late fees by request for business and residential customers impacted by the COVID-19 emergency.
“We know this is a difficult time for our communities and we want SCE’s customers and employees to know we are here for them,” said Pedro Pizarro, president and CEO of Edison International, SCE’s parent company. “While SCE continues taking actions to maintain operations and provide reliable electric service to its 15 million customers, we also want to do our part to support communities in these challenging times.”
Customers who are not eligible for income-qualified programs can work with SCE staff on payment arrangements that could spread out their payments and help during difficult times. Visit sce.com/billhelp - Opens in new window or call 1-800-950-2356.
In addition to halting nonessential employee travel, the utility is following the recommendations of state and health officials — including CDC - Opens in new window guidelines — on washing hands often, avoiding close contact and staying home when sick to help reduce the risk of exposure to the virus.
About 8,000 workers throughout Edison International’s companies will work remotely where feasible through April 6 to help minimize the risks posed by the coronavirus. To ensure seamless customer service and operations, about 5,000 SCE employees will continue to work at facilities or in the field, including workers in our Customer Contact Centers, troublemen and linemen.
Edison International will also donate $1 million to community-based organizations, starting with a donation of $150,000 to the California Community Foundation’s COVID-19 LA County Response Fund - Opens in new window.
This is a quickly evolving situation and the utility’s emergency planning teams are working daily to ensure the continuity of critical operations and managing any potential impacts to employees, customers and communities. For more information and updates on our response to COVID-19, visit SCE.com/safety/coronavirus.