SCE - Resources to help you during COVID-19
If you’re facing financial hardships or are just looking for ways to save during the COVID-19 emergency, these programs and tools may help. We offer a number of payment assistance options for our customers, including payment extensions and arrangements for customers who may need more time to pay their bill. You can also visit our Help Paying Your Bill page to find out what options are available for you.
If you have recently lost your job or your income has changed, you may qualify for a reduced energy rate through our CARE or FERA programs, even if you are already receiving unemployment benefits. Both programs have the same application and it only takes 2 minutes to sign up with no additional documentation required.
If someone in your home requires the use of electrically powered medical devices or equipment, you may qualify for our Medical Baseline Allowance program.
Learn more about how SCE is helping customers lower their electric bills during COVID-19.
Scheduled Power Outages
Safely providing reliable service means critical scheduled outages must continue, even during this unprecedented COVID-19 situation. This is consistent with Gov. Newsom’s “Stay at Home” Executive Order, which recognized that essential work as defined by the U.S. Department of Homeland Security’s Cybersecurity and Infrastructure Security Agency’s guidelines must continue.
We are prioritizing critical work necessary to protect our communities from the threat of wildfires and to make urgent repairs, even as we postpone less pressing upgrades. Postponing this critical work could inadvertently create larger and more dangerous risks.
We do not take the decision to proceed with an outage lightly, and our teams are working to shorten the duration as much as possible. We must go forward with work necessary to protect public safety including reducing wildfire risk. We are postponing noncritical work that would cause a customer outage and evaluating each outage on a case-by-case basis.
Visit our Outage Center to report an outage, view current outages or check the status of a planned outage in your area. We are working hard to reschedule or minimize the impact of critical, necessary outages, especially for vulnerable customers, businesses and other critical services that are part of the response to the outbreak.
You may also see our crews conducting inspections from the ground or air to determine the need to clear or remove vegetation near our equipment or actively working to remove it. Learn more about our wildfire mitigation activities. Thank you for your support as we work to keep our communities safe.
We’re here for you in a time of need
Please know we will not disconnect your power now because you’re having trouble making payments due to hardships caused by COVID-19. We’re temporarily suspending service disconnections for nonpayment and waiving late fees. If you are having trouble paying your bill, we encourage you to contact our SCE Customer Contact Center to talk about a payment extension or arrangement. For more information, visit sce.com/billhelp.
If you are a business customer, you also qualify for suspended service disconnection for nonpayment and waiver of late fees by request. You may also qualify for the CARES Act Paycheck Protection Program, which will provide 100% federally guaranteed loans to small businesses. For more information, visit our Small Business Resources page.
Don’t fall for scams
Unfortunately, scams targeting utility customers increase during times of uncertainty; we urge you to call us first at 1-800-655-4555 before taking any action, or if you are suspicious about any COVID-19-related emails or calls you receive from people claiming to be with SCE. We will never call you or email you to demand payment and threaten to disconnect your service if payment isn’t received immediately. Learn how to avoid COVID-19 scams.
Helping customers and employees stay safe and healthy
Crews are working in pods to minimize exposure while maintaining physical distance from others.
Due to the nature of their work, our crew members are sometimes unable to maintain physical distancing while making repairs. Just as your family unit, or household, interact but remain physically distant from the rest of the world, our crews interact similarly. When working in the field or in any environment near others, crew members wear a facial covering where practical. We must ensure that the fabric of facial coverings meets safety requirements for working near high-voltage equipment.
Crews are also maintaining physical distance by driving separately whenever possible.
Another precaution we are taking to minimize exposure is driving in separate vehicles when it is practical to do so. As a result, customers may notice more SCE vehicles at job sites. We have also temporarily allowed SCE crew members and essential personnel to drive their personal vehicles to conduct company business. To identify SCE personnel while performing work in the field, employees will present their SCE ID badge upon request while maintaining a safe distance.
If we need to reach you, we’ll call.
Customers should not approach crew members and should stay at least six feet away for safety. The safety of our workforce, our customers, and the public remain our top priority.
We’re in this together
To help Californians who are facing economic hardships because of quarantines, taking care of family members or school and business closures, Edison International donated $1 million to local nonprofits whose focus is on providing critical services, food and necessities to vulnerable communities in response to COVID-19.
Edison International employees also launched a COVID-19 Relief Fundraiser to help communities impacted by the pandemic. Through employee donations and a company match, more than $414,000 was donated to support nonprofits in SCE’s service area.
We know things will continue to change. We will continue to be here for you and keep you updated as we work through this crisis together.